Job Description

Are you an experienced care coordinator looking for a real change? It takes a special care coordinator to work for Heart of Gold. We pride ourselves on quality, person-centred care and ensure that our care coordinators have the same ethos and are on board with our brand core values. We are looking for a fast paced, self motivated and customer focussed care coordinator who has the ability to multi task and work well under pressure to meet tight deadlines. You will have an excellent telephone manner, along with good communication and influencing skills and have the ability to work effectively with team members and carers. Reporting to the care manager and working closely with your carers you will make sure that every customer gets the quality of care that they deserve. As care coordinator you will be responsible for rota planning and briefing carers prior to their care calls, conducting supervisions and managing customer visits when required. You will also support your care manager with the recruitment of new carers, conducting interviews and managing compliance. Put simply, you’ll help to ensure that behind the scenes works as smoothly as possible. Please note this role requires candidates that hold a current British driving licence and have access to their own vehicle.

Job Responsibilities

Allocating the right carer to the right customer at the right time

Responsible for authorising carer holiday and cover.

Supporting the care manager with customer visits when required.

Ensuring all carer and customer records are up to date

Participating in the branch on-call rota

Qualifications

Full and valid UK driving licence

Access to a car

Right to work in the UK

Excellent level of English

Enhanced Disclosure (DBS) check

Other Benefits

We operate a flexible work pattern, so you can choose the shifts that are best for you.

We provide you with the full support of a professional registered manager.

We offer excellent rates of pay with enhancement for special assignments, weekends, nights and bank holidays.

We provide 28 days paid annual leave as well as a company pension scheme.